Frequently Asked Questions

Find the answers to common questions.

In-Depth Answers to the Questions We Hear Most Often

The dedicated team at Evergreen Printing & Mailing has been in the business of helping other businesses, individuals and organizations with their printing and mailing needs since 1993. Along the way, we’ve heard some of the same questions asked by client after client. We’ve gathered many of our answers here to help you understand what we do, how we do it, and how you can get the best results possible with your printing and mailing projects.

Don’t see the answer to your question? Contact us and a member of our team will be happy to provide the information you need.

View All FAQ

Product TemplatesAre Product Templates Similar to Stock Designs?

No. Evergreen product templates are only intended to aid in the correct sizing for bleed, margins, fold lines, perforation lines, and address placement.
Read More

Product TemplatesDo I Need to Use a Product Template?

No. If you are designer, you should use whatever resources help you quickly create a design. However, if you don’t use one of our product templates, we encourage you to take a little extra time to ensure that your files are print-ready before submission.
Read More

Color: CMYK vs RGBHow Do I Convert My FIle From RGB to CMYK?

Array
Array
Go to Image Menu > Mode > CMYK
Array
Array
Go to File > Document Color Mode > CMYK Color
Read More

Fonts: Convert to Outlines!How Do I Convert My Text to Outlines?

In Adobe Illustrator, select your text, and then under the Type menu select Create Outlines.
Read More

Bleeds, Borders, and MarginsHow Do I Get a Perfect Print?

The reason we need both bleed and margin is simple. Cutting paper is not a perfect process. Without Bleed, cutting imperfections will leave white space at the edge of your sheet. Without Margin, important elements will be cut off your printed piece. When a file is setup correctly with both Bleed and Margin, the extra artwork (Bleed) is cut off along all 4 edges and no important elements in your design go with it.
Read More

Transparent Backgrounds: Avoid the Box!How Do I Keep My Backgrounds Transparent?

If your InDesign file includes PNGs with transparent backgrounds, the best way to avoid the discolored box is to select Acrobat 4 (PDF 1.3) in the Compatibility drop-down box when saving through the Export Adobe PDF dialog.
Array
Array
Read More

Indesign: Packaging FilesHow Do I Package My Files in InDesign?

1. Open your INDD file in InDesign.
Array
2. If possible, resolve any errors concerning missing links or fonts.
Array
3. Go to File Menu then select Package. (on PC CTRL+ALT+SHIFT+P)
Array
4. Click the Package button at the bottom of the Summary window (This window was called the preflight window in older versions).
Array
5. Click continue on the “Printing Instructions” window (most people ignore these instructions).
Array
6. Browse to where you’d like to create the package folder (desktop would be fine) and enter the name of the folder.
Array
7. Make sure that the “Copy Fonts,” “Copy Linked Graphics,” “Update Graphic Links in Package,” and “Include Fonts and Links from Hidden….” are all checked.
Array
8. Click the package button.
Array
9. Find the new folder that InDesign created and verify that it contains copies of all required files.
Array
10. Right-click the folder and choose “Compress” (Mac) or “Send to… Compressed ZIP Folder” (Windows, might be something different but similar depending on what software you have installed). This will zip it up.
Array
11. If the file size is less than 10MB, you can probably safely email it. If it’s more, then you should use some other method (DropBox, FTP, YouSendIt, web server, etc.) to share the file.
Read More

Product TemplatesWhat are Product Templates?

Product templates are downloadable files which help customers design print-ready files. Each template provides information on product size, layout, bleed, safety zone, and any folding or mailing guidelines.
Read More

Product TemplatesWhat if a Product Template is Incorrect?

While we always try to provide accurate product templates, errors may occur on rare occasions. if a product template is confusing or incorrect, we encourage you to let us know by submitting feedback. After receiving your email, we will make every effort to quickly address the issue.
Read More

Product TemplatesWhat if the Size of My Artwork is Different Than the Size Specified in the Product Template?

If you want your artwork to fit into one of our product templates, you will need to resize your images by scaling them up or down proportionally to fit into a product template. You must submit the correct size for printing.
Read More

Bleeds, Borders, and MarginsWhat is Bleed?

Bleed is the amount of extra artwork that “bleeds” past your trim.
Read More

Color: CMYK vs RGBWhat is CMYK?

CMYK stands for the four colors used in color printing: Cyan, Magenta, Yellow, and Black. When working on and saving your files for print, be sure to work in CMYK color mode
Read More

Bleeds, Borders, and MarginsWhat is Margin?

Margin is the size of the space between your trim and any important element in your design. This includes type, images or anything else you don’t want cut off in your final print. Margin size can vary quite a bit depending on project type/design, but you should always have at least 0.125” of margin on anything you don’t want cut off.
Read More

Color: CMYK vs RGBWhat is RGB?

RGB stands for the four colors used in video screens, display devices and scanners: Red, Green and Blue. You SHOULD NOT use files in RGB color mode for print projects.
Read More

Bleeds, Borders, and MarginsWhat is Trim?

Trim is the Size of your final piece. If you are printing a standard business card, your trim size would be 3.5” x 2”. If you are printing a standard flyer, your trim size would be 8.5” x 11”. If you are printing a standard postcard your trim size would be 5.5” x 8.5”
Read More